A refund and return policy for transactions involving telegraphic transfers (also known as wire transfers or TTs) generally needs to address the unique aspects of this payment method, such as its non-reversible nature and the fact that it typically involves banks or financial institutions.
Frangosul Refund and Return Policy for Telegraphic Transfers
Thank you for choosing our services. We strive to provide a smooth and efficient experience for all our customers. Below are the terms regarding refunds and returns for orders paid via telegraphic transfer (TT):
1. Non-Reversible Nature of Telegraphic Transfers
Once a telegraphic transfer (wire transfer) has been processed and the payment is received by our bank, it is non-reversible. This means that refunds or cancellations of payments are not possible once the funds have been transferred and processed. Before making a payment, we strongly encourage customers to confirm all order details.
2. Order Cancellations Before Payment
If you wish to cancel or modify your order before the telegraphic transfer has been completed, please contact our customer support team immediately. As long as we have not received your payment, we can assist with order cancellation or adjustments.
3. Refunds After Payment is Received
Refund requests will be handled on a case-by-case basis. We understand that certain circumstances may require a refund. If you wish to request a refund after the payment has been processed via telegraphic transfer, the following conditions apply:
- Refund Eligibility: Refunds may only be granted if the goods or services purchased are defective, not as described, or not delivered as agreed. Proof of the issue (e.g., photographs, defective product returns) may be required.
- Refund Processing: If a refund is authorized, it will be processed in the same manner as the original payment. Please note that wire transfers cannot be reversed, and refunds may take several business days to process depending on your bank’s policies.
- Bank Charges: Any bank charges incurred during the refund process, including wire transfer fees, will be deducted from the refunded amount.
4. Product Returns
We do not accept returns on products or services that have already been paid for via telegraphic transfer unless the goods are faulty, damaged upon delivery, or significantly different from what was ordered. In such cases:
- You must notify us within [3] days of receiving the goods or services.
- The goods must be returned in their original condition and packaging (if applicable).
- Any shipping costs associated with returns will be the responsibility of the customer, unless the return is due to a fault on our part (e.g., damaged goods).
5. Disputes
If you believe that a telegraphic transfer has been made in error, please contact us within [14] days of the transaction. We will work with our payment processor and/or your bank to investigate the issue. Please note that we do not have control over the bank’s policies and timelines, and resolution may take longer than for other payment methods.
6. Non-Refundable Charges
The following charges are non-refundable:
- Any transfer fees or bank charges incurred during the telegraphic transfer process.
- Costs associated with shipping, delivery, or service fees that have been incurred.
7. Contact Us
If you have any questions or concerns regarding our refund and return policy for telegraphic transfers, please contact our customer support team at [[email protected] or [+551340420474]. We are happy to assist you.
Important Notes:
- Ensure that all customers understand that telegraphic transfers are final once processed and that refunds are only possible in exceptional cases.
- It’s advisable to clarify the bank fees involved with refunds or returns, as these may vary depending on the financial institutions involved.
- Always have a clear process for handling potential disputes, as international transfers can sometimes involve complex verification and investigation processes.
This policy ensures that both parties (business and customer) are on the same page regarding the limitations and conditions of refunds and returns for payments made by telegraphic transfer.
Frangosul Credit Purchases Not Allowed & Return Policy
Thank you for choosing to shop with us. We value transparency and clear communication with our customers. Please read our policy below regarding credit purchases and returns.
1. No Credit Purchases Allowed
We do not offer credit purchases or credit terms for any products or services. All purchases must be paid in full at the time of the transaction. This applies to:
- Telegraphic transfers (wire transfers)
- Crypto card payments
- Debit card payments
- Other pre-approved payment methods
We currently do not offer installment payments, deferred payments, or credit accounts. As such, orders will not be processed until payment is received in full. If you need assistance with any of our payment methods, please contact our customer support team at [support email] or [support phone number].
2. Return Policy
We want to ensure that you are satisfied with your purchase. However, please note that returns are subject to the following terms:
Return Eligibility:
- Defective or Damaged Items: If you receive a product that is defective or damaged upon arrival, we will accept a return and issue a full refund or replacement. Please notify us within [X] days of receiving the item.
- Incorrect Products: If we have shipped the wrong item, please contact us immediately, and we will arrange for a return and replacement at no extra charge.
- Change of Mind: Unfortunately, we do not accept returns for change of mind. Please ensure you have reviewed your order carefully before completing your purchase.
Return Process:
- Notify Us: If your item is eligible for a return, please contact our customer support team at [support email] or [support phone number] within [X] days of receiving the product. Provide proof of purchase and details of the issue (e.g., photos of damaged items, incorrect items).
- Return Authorization: We will issue a return authorization number and provide you with return instructions. The return authorization must be included with the returned item.
- Return Shipping:
- For defective, damaged, or incorrect items, we will cover the return shipping costs.
- For other returns, the customer is responsible for the return shipping costs.
- Condition of Return: Items must be returned in their original condition and packaging (if applicable). Used, opened, or tampered products may not be eligible for return.
Refund Process:
- Refund Method: If a return is approved, refunds will be processed to the original payment method (e.g., the same credit card or bank account used for the purchase).
- Refund Timing: Refunds typically take [X] business days to process once the returned item is received and inspected.
Non-Refundable Items:
The following items are non-refundable and non-returnable:
- Products that have been used or altered in any way.
- Perishable items, unless they arrive damaged or defective.
- Custom or personalized items.
3. Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, you must initiate a return as per the process above and place a new order for the desired item.
4. Final Sale Items
Certain products may be marked as Final Sale. These items are not eligible for return or refund unless they are defective or damaged. Please review product descriptions carefully before purchasing.
5. Contact Us
If you have any questions about our Credit Purchases Not Allowed policy or our Return Policy, please contact our customer support team:
- Email: [support email]
- Phone: [support phone number]
We are happy to assist you and ensure your satisfaction with your purchase.
Important Notes:
- Clear Payment Terms: This policy ensures that customers are aware upfront that no credit terms are available and that full payment is required at the time of purchase.
- Return Conditions: Be clear about what is eligible for return, especially when it comes to defective, damaged, or incorrect items. Make sure customers understand the return window (e.g., “within 7 days” or “within 30 days”).
- Customer Communication: Keep lines of communication open in case customers have questions or concerns about their order or payment.
This policy helps set clear expectations for customers and protects your business from unnecessary returns or misunderstandings regarding credit terms..
